Dear Valued Guests,

Since opening our doors to you in 2001, The Fernery Lodge & Chalets has been committed to ensuring the very best service and experience. Your well-being has always been our first concern and we will not compromise on this in the face of the Novel Coronavirus crisis.

With the President’s announcement of the nation’s state of disaster, the Fernery has put into action stringent practices and key measures to ensure the protection of our guests, our staff and our company.

In an effort to minimise the threat and risk of the virus spreading, we are adhering to the guidelines of the CDC and WHO on health and safety measures. This entails:

• upholding the highest standard of cleanliness and hygiene throughout our lodge, chalets, spa, staff quarters and entire property, with extra attention being paid to the sterilization of high-risk areas such as door handles, appliances, equipment, work surfaces, public bathrooms, all service and common areas
• intensified waste management and sanitation practices
• a back-up stock of disinfectants and sanitizing products to sustain us during the crisis period
• offering all the necessary support to our staff by means of awareness and required preventative measures
• constant sharing of information and updates to safeguard our staff, colleagues and guests, enabling the Fernery to remain a calm, peaceful and stress-free environment

As this is an unprecedented situation being faced globally, unfortunately we do not have all the answers but we are committed to handling each query individually and on its merit. Please feel free to reach out to us with any questions and we will undertake to respond to each one as effectively as possible. We will continue to be the guest-centered establishment that has endeared us to our guests and our passion remains steadfast.

We offer our sincerest thoughts and support to all who are likewise facing this crisis.